VoIP and Telecom support

Location: JODOIGNE, Belgium

? Self-taught, excellent ability to learn and adapt
? Very good customer contact and excellent presentation
? Strong analytical and synthesis, natural approach to technique
? Solution minded
? Ease of implementation of practical information, logical mind
? Team player, knowledge sharing
? Overview / depth of tasks and long-term projects; organization of work
? Spirit of cooperation and conciliation

? Windows 2000/ 2003 Server administration,
? VoIP (H323, SIP, QoS) Voice over Wi-Fi
? ISDN (Traces debugging, Protocols, Options)
? PSTN
? Switching and Routing TCP/IP,
? Management and Installation of LAN, router ADSL / VDSL
? Hardware / software setup of workstations, maintenance
? DECT
? Wi-Fi installation, configuration and measurement
? Excellent knowledge of Windows 95/98, 2000/ XP, Office (98/2000/XP, 2007)
? Software practice in voice over IP, LAN , Lotus Smart Suite, ...
? I develop a personal passion for everything related to technology

Age:

35 years

Work experience

10 years in employment in full time jobs

2 years in employment in student jobs

Previous jobs

2010 -	Avaya IT Telephony Engineer
? Avaya Call Center Redesign ? Avaya Site administration / CMS Supervisor ? Telephony level 2 internal support ? Network, Desktop and Server supportBlackberry management ? EDR (Emergency Disaster Recovery) call flow design and implementation.
2008 - 2009	Product expert
? Presales and Sales support ? Technical support for sales and technical team (Siemens products, VOIP, ISDN) ? Project management : o Network of IPbx over 3 countries (IPbx, LAN/WAN, VPN, Switch, Win Servers) o Installation and switch over of a security call center (IPbx, Servers, SIP VoIP provider, LAN) o ...  (planning, internal and external coordination, customer contacts, technical control; LAN/WAN; Windows Server and VPN compatibility, cost control) ? Installation of new projects and VOIP networks ? Completion of complex technical projects
2004 - 2008	Customer Support Engineer
? Technical training for technicians and sales team ? Technical Support on these products and operators support ? Sales support and Presales ? Technical Project coordination ? Installation and maintenance of Hipath 2000, 3000 and 5000 ; VoIP and Sip Trunking
1999 - 2002	Technician / Technical Support
? Technical Support on Siemens telecom products ? Sales support ? Installation / extension / repair of Hicom, HiPath HG 1500, Call manager support Interface Server, VOIP, connection or IP Trunking Cornet, Caracas Inn desk and Link

Education

1999 - 2011

Educations

2011 DIMENSION DATA Bruxelles

Cisco Switch Training
Understanding the Cisco CLI
?CLI Architecture: user and enabled modes; IOS CLI hierarchy
?CLI Editor Features: context sensitive help; editing shortcuts
Understanding the configuration deployed on their devices
?Rapid Spanning Tree Protocol
?CDP protocol

?Interfaces configuration
?Access and trunk ports
?Speed and duplex settings
?STP features (portfast, guard loop)
?Port channel
?VLAN configuration
?Data and voice VLANs
?Static routing
?Control access to the CLI, VTY
?Stacking configuration
Relative Show commands
2011 BELGACOM Bruxelles

? Belgacom e-VMS Training (22/02/2011)

09/2010 DIMENSION DATA Bruxelles

? Avaya Technical System Administration
? Avaya CMS Report Designer (03/2011)

? Avaya EAS (Expert Agent Selection) & Call Vector Design(Call Center Administration) (03/2011)

09/2009-12/2009 TROUVETONJOB.BE Jodoigne

? Skills assessment
? Communication
? Personal Enrichment
? Developing an action plan
? Personal coaching
? Time and stress management

2004 - 2008 SIEMENS / TELEVERSAL Huizingen

? Windows 2000 Server
? TAPI 170 / CAP3.0
? Hipath 3000 V5 V6 V7 ? Hipath 2000 V1 V2
? Hipath HG 1500 V7

1999 - 2002 SIEMENS S.A. / N.V. Huizingen

? Win2000 administration
? Win NT4 Core and administration
? VOIP basic structure
? Hicom 150H Office (Hipath3xxx)
? Hicom 150E Office (Office 1.1, 2.2, 3.0)
? Hipath HG 1500 ? Hicom 112-118
? Hipath Certified
? Hicom Modular 150E
? Attendant_P
? Call Charge manager or management interface
? Caracas Inn, Desk et Link

Skills

Skill	Experience	Level	Last used
Microsoft Office (MS Office)	10 years professional 10 years spare time	4 of 5	2010
Microsoft Excel (MS Excel)	10 years professional 10 years spare time	3 of 5	2010
Telecommunications	10 years professional	4 of 5	2009
TCP/IP	10 years professional	3 of 5	2009
PABX (PABC)	10 years professional	5 of 5	2009
Voice over IP (VoIP) / IP telephony (VoIP)	8 years professional 5 years educational	4 of 5	2011
Microsoft Windows 2000 / XP	8 years professional 8 years spare time	4 of 5	2010
CTI	8 years professional	3 of 5	2009
Sales - support	5 years professional	2 of 5	2009
Microsoft Exchange Server (MS Exchange)	5 years professional	2 of 5	2009
Microsoft Internet Information Server (IIS)	4 years professional	2 of 5	2009
Sales - projects/solutions	4 years professional	2 of 5	2008
Sales - presale	3 years professional	2 of 5	2008
Avaya	1 years professional 1 years educational	4 of 5	2011

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
French (First language)	5 of 5	5 of 5
English	3 of 5	3 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Job Category wishes

(chosen marked with Checkmark )

Implementation/Consultant
- Telephony / Voice Over IP
- ITIL / Service Management
Management
- IT Manager
- Support Manager
Project Management
- Other Project Management Positions
Support/Technician
- Support Coordinator
- Support / Helpdesk / Hotline
- Technician - External

Job Location wishes

(chosen marked with Checkmark )

Europe
- Belgium
  - Li�ge
  - Namur
  - Brabant-Walloon