Multilingual Account Manager

Location: Brussels, Belgium

Dear Human Resources Manager,

English / French / Russian speaking Customer Relationships / Account Manager is looking for a new challenging employment opportunity within an internationally oriented company.

Main qualities:

International experience

Language skills

Strong customer oriented attitude

Enthusiastic and open to learning new things

Developed communication skills

Entrepreneurial mindset

Targeted positions:

Account Manager

Customer Relationship Manager

Sales Manager

Consultancy

Should you think that there could be a match between one of your clients' current or potential needs and my background, please, contact me at your earliest convenience so that we could discuss the eventual opportunities in details.

Thank you for your due consideration, and I look forward to hearing from you soon.

Sincerely,

Valeriy Gram

Age:

41 years

Work experience

10 years in employment in full time jobs

4 years in employment in student jobs

Previous jobs

2009 -	Freelance, Financial Services Industry
Securities trading
2008 - 2009	Account Manager, SiNSYS (transaction processor) - Brussels, Belgium
- Held the responsibility for a large Belgian banking Group with affiliate banks based in a number of Central-European countries. - Organized regular meetings with the customers in order to discuss the current issues and detect future service developments and additional sales opportunities. - Prepared commercial offers. - Participated in the technical committees with affiliate banks. - Handled the escalated operational issues. - Conducted customer satisfaction survey.
2006 - 2008	Sales & Customer Relationship Manager, EGAR Technology - Moscow, Russia
IVolatility.com services - Tools for derivatives traders - Managed Company's corporate (bulk) accounts: banks, brokerages and individual investors (mainly based in the US and Europe). - Dealing with potential clients: assess needs and recommend solutions; negotiate and implement pricing. - Coordination and control over the new clients setup process: interaction with technical team and data analysts. - Prepared regular sales reports to the management.
2006 - 2006	Head of Customer Service Department, Intermark Auto Leasing - Moscow Russia
- Managed Customer Service team (5 people) with the aim of providing the high quality service and support to the clients (Large multinational companies based in Moscow). - Ensuring the optimal customer inquiries handling and resolution. - Assisted CEO in preparation of sales presentations for the potential clients. - Coordinated CS team interaction with other departments - i.e. technical service, operations, finance, and outsourced call center. - Conducted customer satisfaction survey.
2006 - 2006	Banking Production Center (BPC), Project Assignment � Moscow, Russia
- Participated in the implementation project of a new Automated Banking System in a big Russian bank. - Business processes analysis.
2005 - 2006	DVA Invest � Offshore Investments Broker (internship) - Moscow, Russia
- Prospected potential clients within the expatriate community in Moscow - Meeting existing and new clients to discuss their saving and investment plans. - Preparation of commercial offers.
2000 - 2005	Senior Customer Representative, MasterCard Europe - Brussels, Belgium
- Liaising with major financial institutions in CIS countries (namely in Russia, Ukraine, and Belarus). - Provided operational and business assistance to the MasterCard members in the region of responsibility. - Held the advisory role in different aspects of MCE membership and transaction processing.

Education

1998 - 2000	Master of Business Administration
International Management Institute - Brussels, Belgium Master of Business Administration (Followed selected courses)
1994 - 1998	Bachelor of Business Administration
European University - Brussels, Belgium Bachelor of Business Administration

Skills

Skill	Experience	Level	Last used
Customer and Account Management	10 years professional	5 of 5	2009

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
Russian (First language)	5 of 5	5 of 5
English	5 of 5	5 of 5
French	4 of 5	4 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Job Category wishes

(chosen marked with Checkmark )

Management
- Support Manager
Sales & Marketing
- Sales - Business-to-Business
- Sales - Presales
- Sales - Sales Manager
Support/Technician
- Support Coordinator
- Support / Helpdesk / Hotline

Job Location wishes

(chosen marked with Checkmark )

Europe
- Germany
  - Hessen
- Belgium
  - Brussels
- Luxembourg (Grand-Duchy)

Work from home