QA, PM and Service Management

Omerta International Business Consultants

 India and Belgium

May 2009

Manager International Business EMEA

Client Management

• § Create and manage the client's entry strategy to India
• § Client account management and new business acquisition

Strategy and Business Management

• § Link European business with Indian business partners
• § Define and monitor SLA's and contracts.
• § Manage business and growth strategy, budgets and internal KPI's/metrics

Fidelity Investments and Management Research

USA, UK and India

Feb 2006 - April 2009

Manager Corporate Oversight - Shared Services

Achievements

• § Stellar Performer of the Year 2007
• § President's award 2008

Resource Management

• § Manage a team of 12 people (across 3 locations) - career coaching, performance review and total compensation
• § Actively participate in recruitment, hiring and corporate on boarding for corporate oversight, for India and the UK.

Strategy Management

• § Responsible for the development and maintenance of annual, 3 year and 5 year strategy and business plans, and for delivery against Service Level Agreements, Budgets and Metric.
• § Integration of existing applications, evaluation and user based testing for new applications.
• § Internal Audit, Risk and Quality Management and Corporate Compliance.

Hewlett Packard Business Services

UK, Spain and India

Aug 2002 - Feb 2006

Program Manager

Achievements

• § Performer of the Year 2003
• § Star Award 2005

Program Manager Global Transitions (2004 to 2006)

• § Developed and implemented plans to restructure and centralize customer's financial processes globally, into single or multiple locations, achieving cost reductions, efficiency gains & implementation of best practices, with Quality, Risk and Business Continuity strategies for each program.
• § Led multicultural and multifunctional Towers or Service lines to consolidate and manage global process transitions

Operations Manager Procurement to Pay and Supply Chain (2002-2004)

• § Supervised operation teams of up to 60 associates, handling annual cash flows of $ 4.5 billion, including performance management and appraisals.
• § Led several 6-sigma quality improvements projects successfully:
• o Reduced credit purchase accruals from $ 36 million to $ 0.2 million, resulting in drastic improvement in "On-time-payment" from 75% to 95%
• § Collected, analyzed and presented monthly and year-end financial metrics to senior management

SSallie Mae

S USA

Jan 2001 - July 2002

Quality Assurance Supervisor

Achievements

• § Completed end to end testing, release and documentation for 2 products and 3 builds for the University of California.

Responsibilities:

• § Developed functional specifications based on meetings with the clients.
• § Define test cases for the application including user application and functional test cases
• § Conduct tests and document the results.
• § Documentation of Help Guides and Release notes for software and patch releases.
• § Data migration and load testing.