• A self-motivated, ambitious and responsible manager and company representative with senior commercial / technical experience in sales, purchasing and services.

Personal Profile:

• A self-motivated, ambitious and responsible manager and company representative with senior commercial / technical experience in sales, purchasing and services.
• A good communicator at all levels who enjoys meeting challenges, while remaining good humoured under pressure.
• An experienced organiser and problem-solver, able to consider all options with an open mind before making a decision.
• Team worker.

Key Skills:

• Developing customer and vendor relationships.
• Recognising sales opportunities.
• Identifying customer needs and improving customer (internal and external) service and satisfaction.
• Organising department. Managing, coaching and motivating of staff.
• Consistently meeting and exceeding targets.

Experience:

?A.     Actual: April 2001 - 2004: Ubizen.

      2004 - Today: Cybertrust, today part of Verizon Business. 

Started as Global Support Manager at Ubizen, a fast growing provider of internet security services and materials to global customers. Goal was to develop a global support team and services. This function is changed, due to the changes on the market (Internet Bubble) to following combination of tasks:

?1.    Product Manager / Vendor Manager:

To manage, develop and negotiate the commercial and technical relationship and contracts with the different vendors of security products To be the single point of contact with the vendors on all levels: from C-level to Account Management and Support Management. Taking care of  price / discount requests on special, important project deals. To direct and manage the escalations, technical and commercial, to the correct contacts at the vendor.

?2.    Procurement Manager:

Responsible for all procurement in the EMEA region of the company. Teamlead of 3 buyers to take care of all purchase requests.

?3.    Facility Manager:

Responsible of all facilities and requirements in the EMEA region for Ubizen and Cybertrust: Managing offices, procurement of all office supplies and goods for internal use and data centers.

After being part of Verizon Business, I have supported the integration of my resposibilities and team into the global organisation of Verizon.

B. January 1998 - April 2001: Philips Commercial Activities.

As the Belgian/Luxembourg Service Manager of the Business Unit "Philips Business Communications" - specialised in the distribution, installation and maintenance of digital communication systems and networks - my responsibilities were situated in following domains:

Management of all the Service Operations and to define and realise the budgets in orders, turnover and profit of the Service Department.

Tasks:

• Realisation team was responsible for the installation of all the projects.
• The Field Service team took care of all maintenance and repair actions of the installed systems.
• The Logistics team: management of the warehouse and just-in-time deliveries from the manufactory and vendors for Sales and Service.

C. June 1994 - December 1997: LCI Computer Import.

Service & Support Manager:

As Manager of the Belgian Product Service division, it was my mission to transform the service department from a single product experience to a specialised crew in service and support in the IT world: Windows NT - Unix - Networks - Communication - Consultancy - Servers - PCs - Printers and Peripherals.

As manager of this autonomous business unit, my responsibility included the daily direction and responsibilities for all commercial and financial budgets and P&L of the business unit.

D. October 1979 - June 1994: A Line Data.

Technical Manager:

Starting at A Line Data [also known as Terminal Mart (79-82) and TM Data (82-92)] as a member of the Management Team and with the responsibility to:

Start-up, organise and manage the Belgian technical department, specialised in computers, operating systems, networks and peripherals.

E. September 1978 - September 1979: Militairy Service.

Military service as an Officer in the Belgian Air force: 1978-79.

25th Logistic Wing at Vaalbeek.

F. July 1976 - August 1978: Groep T Leuven.

Development and organisation of the labs for the students "Industrial Engineers" for testing of: thermodynamics (engines), mechanics and automatisation.

Student administration.