Program / Project Manager

Company name: BNP Paribas Fortis (BNPPF)

Period: from 02/2010 to 05/2010

Function occupied : Consultant / Program Manager

Role description:

-       Transformation Lead

-       Reporting to the Transformation Manager/Active sponsor of the Infrastructure & Operations (I&O) pillar?s strategic program - Led the Transformation Program to adopt the new Operating Model with Demand, Delivery and Service (DDS) as core structure and to better align with other Business

-       Operations and Function pillars to provide IT services to its Business Units in an effective and efficient way.

Core team size of 6 people for this initial 17 week engagement with total size of the project of ? 5 million to be executed in four releases up to Dec 2011

Delivered Results:

-       Due Diligence of the Transformation roadmap planned till Dec 2011 - review of the target operating model to enable clear separation in future of "Change" and "Run" the bank activities. Focused 17 week effort in analysis and design of the following processes from current to target operating model ? Demand Management, Service Level Management, Non-Standard Request Management, Service Catalogue Management and Service Asset & Configuration Management processes, roles & responsibilities and associated RACI's

-       Support in the readiness for audit of recently implemented Incident and Problem management processes for ISO 20000 benchmark

-       Support in the readiness for the implementation of Continuity, Availability and Capacity Management processes in Belgium - Capacity Management to be first and selected POCs to be completed by Dec 2010

Company name: SPE Luminus Belgium

Period: from 06/2009 to 10/2009

Function occupied : Consultant / Program Manager

Role description:

-       Business Change Manager

-       Reporting to Program Director of the strategic business transformation program responsible for design and implementation readiness for business stakeholders to embrace the new business led strategic state of art SAP IT platform ? covering CRM

-       Operations and Business Intelligence

The size of the project was Euro 7 million

Delivered Results:

-       Communication and Awareness of the progress of the SAP transformation program to the entire business community covering all key departments ? Retail, Production, Finance, HR, Trading & Supply, Corporate Affairs, Health & Safety

-       Readiness of core teams of business community to actively participate in designing the new business model - Engaged business community to promote, prepare and manage the top 150 managers to transition into the target operating model in the 18 month program of SAP transformation.

-       Planning & Designing the training and skill transformation of all the business side users impacted by new processes and the corresponding roles/responsibilities and RACI's

Company name: Fortis Bank, Netherlands

Period: from 01/2009 to 07/2009 ( 2 days per week )

Function occupied: Lead Consultant / Program Manager

Role description:

-       Lead Consultant for the Voyager Transformation program of Brokerage

-       Clearance and Custody (BCC) group to support in the consulting activities during pre-studies phase ? envisaged to implement the BCC model

-       Transforming Fortis from multi local and multi system business unit to a global organization

Delivered Results:

-       Support the roadmap in pre-studies phase for 16 planned projects covered in various phases

-       Solution Roadmap covering WebMethods as integration platform connecting with TCS BαNCS Service Integrator to cover the modules of Securities Processing solution portfolio - OneBook, Account Allocation, Global Reference Master, Inter Entity Processing, Cash, Forex & Interest Management, Position Management & SLB, Customer Risk Management, Client Instruction, Client Messaging, Corporate Actions

Company name: Fortis, Benelux ( prior to acquisition by BNP Paribas)

Period: from 06/2008 to 10/2008

Function occupied: Lead Consultant / Program Manager

Role description:

-       Lead Consultant, reporting to Program Director / Sponsor of SOA program - Responsible for design and implementation of the strategic SOA Service Delivery Centre for Fortis Benelux before the split and setting up the best in class SOA governance structure and metrics for future projects

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Delivered Results:

-       Analysis and Design of the core foundation  technology enablement platform

-       Planning for portfolio of all future projects of  Merchant Banking Division Brokerage, Clearing, Custody(BCC) 2011- first program to use the SOA Delivery Centre

Company name : Aviva - responsible for managing and supporting NUL's and NUI's portfolio of strategic programs . Managed the below mentioned projects for significant part or full and effectively managed the different stakeholders and dependencies including all external critical partners and suppliers in 2 years with team sizes varying from 20 to 50 people The size of the portfolio of projects was more than £ 15 million

Period: from 06/2006 to 06/2008

Function occupied: Lead Consultant / Program Manager

Collective Investments Program (NUL) - Part of the retail strategy portfolio with a goal to have a 15% of revenue share from direct customers by 2010  through online using IBM's key technologies & SOA architecture

 Delivered Results:

-          Define the business processes of Selling and Servicing through internet for this Greenfield project on Collective Investments

-          Set up, plan and execute the entire SDLC for the project

Value Master Program, Consolidated View of Holdings project (NUL) - To better service the end customers by providing all NUL client facing touch points with trusted, secure de-duplicated information of all policy holders

Delivered Results:

-          Rationalize all the processes and data from source systems ( holding current customer and policy information) to target system ( IBM WCC) and to make WCC the master for all customer data

Value Master Program, Work Routing project (NUL)

To route the work more effectively using the new customer experience operating model from customers to NUL client support teams for paper, email and fax based correspondence.

Delivered Results:

-          Define the parts of processes of the new target operating model optimizing the customer interaction through various touch points to the routing of work to back-end teams with full traceability for audit and quality of service provided

-          MIS related interface processes and tools related to this project and feed in the right data for reporting

-          Set up, plan and execute the entire project and SDLC

CRM (Siebel) Upgrade program (NUI/RAC) - To make NUI / RAC more competitive by upgrading to the latest version of Siebel covering the rich functionalities of promotion and pricing. This also involved mission critical and strategic transition of the core systems from Bristol to Norwich

Delivered Results:

-          Manage the entire project and SDLC to improve the RAC's critical business processes covering Sales, Promotion and Pricing using the latest features of Siebel Version 8.0 and to upgrade from the current version of to 8.0

-          To coordinate and support the client Program Manager in moving all the current production systems in Bristol to Norwich