"thinking out of the box"

Especially experience in setting up new and optimising existing service departments including all additional aspects,(BAU) This is always done from technical-commercial point of view with a human interface. Also experience in project management of "temporary" tasks in a companys. To achieve the targets teamwork  as  individuele task where part of the mission. Broad general IT knowledge without specific specialisation. Always worked from helicopter point of view.

"thinking out of the box"

((Field) Service Manager, (international) Program / Project Manager,  Key Account Management)

Realisation (among other things)

• Support of for electronic elections, (installation and support)
• Roll out smash terminal for Banksys, (payterminals)
• To set up aftersales Belux for Xerox (solid ink colour printers),
• To set up On Site Support (field service) for Panasonic (LCD and plasma), (Belux)
• Setting up and Coordination aftersales departement Point Or Sales.
• Aftersales (Delhaize, Aldi C&A,...),

• World Wide Rollout of workstarions,...

(160 locations  in 50 countries within and outside Europe, US , Asia, Canada,  Africa)

General experience

• People management
• Program / Project management
• SLA Management (OLA)
• Service Management (ITSM)
• Setting up (selection) of ERP, CRM software to support the company targets .
  This was done asweel with existing sofrware applicatios as with taylor made developments in collaboration with the different departements (persons)
• Coordination of software distribution. (packaging, ...)
• Setting up service desk
• Global outsourcing projects

Education

Studies         

• A3 electricity at V.T.I.M. in Diest (3jaar)
• A2 electronics in the same school (3jaar)
• Specialization T.V. and Telecommunication in Gent (1jaar)

Additional

• 1e year B1 informatics
• Datacommunicatie ,LAN, WAN,
• FADE (Focus- Analyse-Develop-Execute)
• The chief as coach (finetune softskills)
• Praktisch Bedrijfsmanagement CMO Mechelen (1997-1999)

Setting up of a company with all business aspects needed to be succesfull ,
(finacial, marketing, HR, communication,...)

• Projectmanagement
• Communication for ICT- project leaders. (people management...)
• IT Service Management according to ITIL
• Risk management in ICT projects.
• Project management methods in Multi-Projectorganisations .( Prince2,PMI,PM-Bok,...)

 Ø YARA

(via Randstad professional 11/2007 -  2/2010 )

  Internationaal Project Management

• International IT outsourcing project in 50 countries on 160 different sites. (Wold Wide)
• Inventory of all local applications and facility services in collaboration with the sites.
• Set up of local services in collaboration with the regional service managers and OSS on site support.
• Creating projectplan (subprojects) setting up milestones and KPI's in collaboration with all involved project members.
  (Multi language, cultural environment)
• Site WSRO (Work station Roll Out) manager 50 sites in all countries out of Europe.
• Prepare, coordinating the different sites both on user level and management.
  (technical but even more important change management approach)
• Planning and establishes recourses from supplier(s) and internal collaborators (central, local)
• Continually project communication (reporting) to the different stakeholders.
  (making the progress visible >> acceptance )
• Budget and forecast planning & monitoring (PMO)

Ø Cegeka
( Hasselt 6/2006 - 07/2007)

Manager On Site Support

• Setting up On Site Support departement
  (structural, commercial)
• Bid support

Ø Apem (ICT Services)
(Waver,Schelle 12/2005 - 06/2006)

 Account Manager

• Setting up of "Global Care" programm to SME markets
• Follow up accounts

(as from  01/03/2006)       

  Key Account Manager

• Follow up Key accounts.
• Interface (SPOC) between customer(s) and internal operational department.
• Follow up projects.
• Set-up new partnerships.

Ø Simex (electronisch repair center)
(Leuven 7/2003 - 4/2005).

Service manager 

• Reorganisation service desk (e.g.swap service)
• Commercial & operational set up of (new) services. (e.g. field service)
• Set-up partnerships.

Ø PCC (professional computer care)

(Spiere   07/2001 - 06/2003)

Service Development Manager

• Businessbevelopment of new services.
• Setting up SLA, service desk, logistics, training
• Operational and commercial activeties at the customer site.
• Operational management of service engineers
• Key account management.

Professional Experience

Groep Siemens
(from 7/1985 - 1/1990 and 12/1991- 6/2001)

*NIXDORF Computer (Later Siemens Nixdorf)

( Brussel 07/1985- 01/1990 )

 System Engineer Retail

* Siemens Nixdorf

(Brussel 12/1990 - 08/1994)

 System Engineer Retail

* Cosmo N.V. Computer service and more

(Brussel 9/1994 - t6/2001)

 Service  Manager

• Start up of a complete new service department/company (tpm)
• Human recourse management (started with 6 people up to 95)
• Coordination of f ield service repair

Labo repair (inhouse)

PFI (staging, installation, customizing)

• Setup logistics spare parts (centrally, local and carstock)
• Managing external partners (outsourcing)
• Projectmanagement.
• Administrative activities
• Budget planning. (P&L)
• Preparation of invoicing.
• Bid management.

 (As from 1/2/99 - 31/06/2001)

 Business Development, Marketing &Sales Manager,                            

• Responsibly for business development strategy
• Establish marketing and sales plan.
• Contacting interesting partners (outsourcing)
• Responsibly for project management (program management)
• Calculation of the cost-effectiveness
• Replaces the company director during absence
  

Ø TEC Belgium

(Brussel 01/02/1990  -  06/10/1990)

          Sales Executive Barcode Printing

• Directsales of barcodesystems

.

Ø Altamira
(Overijse 10/1990 - 12/1991)
Service Manager

• Restructureing of aftersales departement.
• Setting up logistics. (warehouse)

Ø SWEDA International

(Brussel 1980 -/06/1985)

 Support Engineer P.O.S. (Point Of Sales)

• Installation ,support, field interventions and sales of mechanical and electronical cash machines..

Additional personal information.

Married

• 3 children (18, 20, 22)
• Birthday 28 december 1958
• Driving licence Rijbewijs B
• Language

              Dutch    :          native tongue

              English :          good
              (daily used for more than 2 years at Yara)

              Frans     :         good

              German  :        Basic