Project Manager

Location: Brussels, Belgium

I'm an ICT professional with more than 20 years of experience in insurance sector trough interim manager, project manager, business analyst, business people manager and case handler roles. I have a solid experience in testing processes, technical analysis and in forecasting.

Customer-focused, flexible and change oriented, thanks to an artistic mind of rebuilding from scratch.

Age:

50 years

Work experience

23 years in employment in full time jobs

Previous jobs

2009 -	Senior Consultant
BTR Services, Belgium Position: Senior Consultant Interim management, business analysis Key achievement: Interim Management: business analyst position by National Suisse. Mission duration: 6 month
1995 - 2008	Business Project Manager
AXA (Belgium) Position: Project Manager (2006 - November 2008) Leading different projects using PMI project management methodology ADOBE pilot project - Intelligent pdf documents Workflow solution for corporate insurance activities Organisation of training staff WEA (Car accident / telephony) in connection with AXA/WEA merging Re-organisation of mailbox solution and global telephony testing within AXA/WEA merging Key achievement: - New global testing procedures ICT - IT - Citro�n and Chevrolet new business project - Overall Life insurance business structure renew Position: Application administrator - Business Analyst (2000 -* 2006) New Tech administration CTI and Telecoms administration PABX (EPN+PPN) Avaya administration Workforce Genesys solution administration Siebel 2000 client side administration IVR (Integrated Voice Response) and call-back functionalities Study on VOIP (Voice over IP) telephony solution E-quality Witness monitoring system administration Key achievement: - New ICT testing procedures (V-model) - Overall AXA new telephony solution deployment - Call center helpdesk SPO project (front-end application for brokers) - Corporate insurance team integration into Genesys routing solution - Several new business lines integration ("Assurances de La Poste", AON Insurance, Marsh&Mac-L, Peugeot Insurance, Nissan Insurance, Opel Insurance - New call centre building for natural catastrophic cases handling - Integration of Genius front-end into Genesys solution Position: People Manager (1995 - 2000) (20+ collaborators) Team leader production, call centre new business line Team leader Genius, call centre car accident handling Team organizer, car accident handling Key achievement: - "Genius" call centre project - Building of decision trees (Dialog Sytem) software dedicated to car accident risks online acceptance - AVAYA telephony routing solution - ISO 9002 certification project for Genius call centre - Y2K testing project. Position: Case Handler (1995) Car accident cases handling Key achievement: - AXA front-end application training organisation - Light physical injuries cases management - Fraud cases management
1988 - 1995	Case Handler
VICTOIRE (Belgium) Position: Case Handler Car accident cases handling Life insurance cases handling Mortgage Loan case handling Key achievement: First employee to be recruited by AXA, before merging of the two companies Fraud detection training organisation Life insurance "Death and disability" case handling Working with brokers on 125% mortgage
1986 - 1988	Freelance
FREELANCE (Belgium) Position: Designer Architectural and publicity design Key achievement: Travel publicity - lay outs Office furniture design

Education

2009 - 2009	SAP01_92
SAP (Belgium) SAP01_92 module (basics)
2002 - 2002	Genesys CTI certification
Genesys (France) Framework V5 certified I-Router certified Reporting Workforce management Move forward V5-V6
2001 - 2001	Administration PABX AVAYA
Avaya (Belgium) Administration PABX G3r Administration Audix
1988 - 1990	Graduate Insurances
ICC (Belgium) Graduate Insurances LIFE / NON-LIFE (evening courses)
1981 - 1985	Architecture / Decoration
St-Luc / St- Marie (Belgium)

Skills

Skill	Experience	Level	Last used
Test tracker user interface	5 years professional	3 of 5	2008
Mercury test director	5 years professional	3 of 5	2008
E-quality Witness administration	4 years professional	2 of 5	2006
Siebel 2000 CRM administration	3 years professional	3 of 5	2007
PMI (internal courses)	2 years professional 4 months educational	3 of 5	2008
Text to speech, Voice recognition systems.	2 years professional	1 of 5	2008
Adobe lifecycle intelligent *.pdf	2 years professional	3 of 5	2008

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
French (First language)	5 of 5	5 of 5
English	3 of 5	3 of 5
Dutch	2 of 5	2 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark )

Implementation/Consultant
- Telephony / Voice Over IP
Management
- Team Manager
- Consultant Manager
Project Management
- Test / QA
- Other Project Management Positions
Test/Quality Assurance
- Test

Job Location wishes

(chosen marked with Checkmark )

Europe
- Belgium
  - Brussels
  - Li�ge
  - Namur
  - Brabant-Flemish
  - Brabant-Walloon