Microsoft System Administrator Junior

Analyzing & ensuring the delivery of all business processes and operational tools related to products for Several MVNO's: Carrefour Mobile one (BE), UNO Mobile (IT), Daily Telecom (IT), MOVA (PL).

• Build a client relationship through personal credibility and successful, on-time, on-budget delivery
• Identify successfully client's business needs and relate them to Effortel Technologies offerings
• Validate the overall process structure with the MVNO
• Work with IT teams to ensure the development and the implementation of the new processes, products, services and/or tools.
• Assume day-to-day supervision and direction for a small team within a project
• Communicate project vision, constraints and deliverables to team members, clients and suppliers

• Management of incidents on shared services platforms in 20 countries
• Manage complex incidents and problems of the IT systems and Telecommunications Network of Orange and  all member of France Telecom Group with respect for the established service level agreements and this around the clock (shift 24h/24h, 7d/7d, 365d/year + guard).
•  Managing the investigations on  Problems and   Incidents  with all technical suppliers (acting as single point of contact which interface the communication and the investigation between the Service Management Centre and Technical Management Centre)
• Acquire a strong knowledge of all products developed   by France Telecom Group.  (voice , mobile data ,web) Having a 360 ° view of all platform  and technology  Hosted by FT group (mobile data , voice , web)
•  Incident management: Analyzing the source of the impact in order to determine the root cause. Applying the ITIL method  and  applying  the appropriated priority process regarding the impact on the  billing and service   aligned  with the rules  of  the Service Level Agreement
• Communication management in an international environment: Notify Incidents to the high management and diffuse the content of the incident to all skill centers (support chains L1, L2, L3 & L4) within France Telecom group.
  
  

European Commission (Trade Department) - IT 2nd & 3rd line support

Brussels-04/2006 -06/2007

• Provides an efficient and effective single point of contact for IT user's enquiries and provides onsite support for all standard hardware, software, and services related to access (account, right, permission, mailbox, and printing).
• Works within agreed processes.

MOBISTAR SA - Service Desk Agent 1st & 2nd line

Brussels-05/2004-06/2007

• Provides an efficient and effective single point of contact for IT user's enquiries and provides onsite support for all standard hardware, software, and services related to access (account, right, permission, mailbox, and printing).
• Works within agreed processes.

IT Support (Short assignments  for projects as Migrations)

• Pfizer, Fabricom GTI, Electrabel, Minister of Finance

Installation, Maintenance of IT infrastructure