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EXPERIENCED FREE LANCE / INTERIM MANAGER

Location: Anderlecht, Belgium

 

OBJECTIVE

 

 

  • Ø Operations management
  • Ø Program and Project Management
  • Ø Contract Management
  • Ø Customer support management and Customer Advocacy
  • Ø Commercial management/business development

 

     

 

PROFILE

 

  

 

Development and implementation of departmental strategies to generate revenue, to deliver cost savings and promote excellence in customer service, seeing the global picture and turning the ideas into objectives, building the required relationships and making it happen.

 

Wide experience in positions covering simultaneously different aspects

  • ü operations, operations support and operational audits
  • ü change management
  • ü service level agreements
  • ü customer focus and customer relations
  • ü support during in- and outsourcing processes
  • ü international business-to-business sales, sales management, marketing and strategic planning,
  • ü financial management, budgeting
  • ü people management

 

 

 

Hands-on people-manager with customer focus, pragmatic, flexible, entrepreneurial, negotiator and organizer, successful in transferring skills, knowledge and cooperation from one activity sector to another.

Age:

59 years

Work experience

30 years in employment in full time jobs

Previous jobs

2008 - 2010   Free Lance Consultant

Customer : YARA Belgium SA, Brussels     :  November 2009 - Present  

 

Function  : Project Manager Exit Incumbent Outsourcing Provider    

 

Site : www.yara.com

 

  

 

Context : Transfer of the IT outsourcing services from the existing service provider to a new service provider including helpdesk, servers, applications, WAN network, LAN and implementation of  a new PC park with software upgrades for 8000 Yara users located in more than 152 locations spread over 42 countries.

 

  

 

Assignment:

 

  

 

Responsible for follow up and timely exit of services of the incumbent provider : cost forecast, timely closure of services, control of handover from the incumbent provider to the new provider.

 

Identify and eliminate problems, collecting relevant information and data from different sources, developing alternative procedures, processes and decisions. Review the inventory of the business needs.

 

Report progress and issues to the program management and CIO.

 

Initiate and support special programs to improve transitions and simplify processes.

 

Ensure transfer of knowledge, documents and communication of the project results.

 

  

 

Customer : YARA Belgium SA, Brussels     :  May 2009 - Present  

 

Function  : Project Manager Process and Compliance  &  Security     

 

Site : www.yara.com

 

  

 

Context : Transfer of the IT outsourcing services from the existing service provider to a new service provider including helpdesk, servers, applications, WAN network, LAN and implementation of  a new PC park with software upgrades for 8000 Yara users located in more than 152 locations spread over 42 countries.

 

  

 

Assignment:

 

  

 

Responsible for follow up and timely implementation of processes, procedures and related compliance.

 

Responsible for follow up and timely implementation of security processes, procedures and rules.

 

Identify and eliminate problems, collecting relevant information and data from different sources, developing alternative procedures, processes and decisions. Review the inventory of the business needs.

 

Report progress and issues to the program management and CIO.

 

Initiate and support special programs to improve transitions and simplify processes.

 

Ensure transfer of knowledge, documents and communication of the project results.

 

  

 

Customer : YARA Belgium SA, Brussels     :  September 2008 - April 2009  

 

Function  : IT Outsourcing Project Advisor    

 

Site : www.yara.com

 

  

 

Context : Transfer of the IT outsourcing services from the existing service provider to a new service provider including helpdesk, servers, applications, WAN network, LAN and implementation of  a new PC park with software upgrades for 8000 Yara users located in more than 152 locations spread over 42 countries.

 

  

 

Assignment:

 

  

 

Responsible for contract and agreements management related to the outsourcing project.

 

Identify and eliminate problems, collecting relevant information and data from different sources, developing alternative procedures, processes and decisions on the basis of logical assumptions.

 

Review the inventory of the business needs.

 

Examine and record existing agreements.

 

Evaluate and communicate commercial and operational project and contract risks.

 

Review and recommend contract alternatives, renegotiate the already existing contract.

 

Report progress and issues to the program management and CIO.

 

Facilitate necessary approvals for the implementation and the signature of the new contract.

 

Initiate and support special programs to improve transitions and simplify processes.

 

Ensure transfer of knowledge, documents and communication of the project results.

 

  

Skills

Skill Experience Arrow down Level Last used
Implementation  5 years professional  4 of 5 2010
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
Dutch (First language) 5 of 5 5 of 5
English  4 of 5 4 of 5
French  4 of 5 4 of 5
German  4 of 5 3 of 5
Spanish  3 of 5 2 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark)

  • Implementation/Consultant
    • checked Network (LAN / WAN)
    • checked IT Strategy
    • checked ITIL / Service Management
    • checked IT audits
  • Management
    • checked IT Manager
    • checked Team Manager
    • checked Support Manager
    • checked Consultant Manager
  • Project Management
    • checked Other Project Management Positions

Job Location wishes

(chosen marked with Checkmark)

  • Europe
    • Germany
      • checked Nordrhein-Westfalen
      • checked Rheinland-Pfalz
      • checked Saarland
    • checked Rest of Europe
    • checked Belgium
    • checked Luxembourg (Grand-Duchy)
Checkmark Work from home


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