Looking for a new challenge in IT Management

Location: Brussels, Belgium

Budget and project oriented, analytical mind, priority minded
Perseverance and finding new solutions, conflict management
Autonomous, team spirit and highly flexible, creative and initiative taking personality.

Age:

33 years

Work experience

12 years in employment in full time jobs

Previous jobs

2006 - 2008	Deputy Helpdesk Manager Onsite at European Parliament
Team management: recruitment, assessment, goal setting, motivation, training agendas Helpdesk management: monitoring compliance by the team of Service Level Agreements and KPI indicators. Daily collaboration with the Cabling team, Network team, E-mail and Internet Team of EP. Database Management: Collaboration with the IT team for the modification, development and content of the database. Reporting: Analysis and writing of the monthly reports for Management Board and monthly EP meetings.

Skills

Skill	Experience	Level	Last used
Customer service	4 years professional	4 of 5	2008
Telecommunications	3 years professional	4 of 5	2008
Adobe Illustrator	2 years professional	3 of 5	2010
AS/400	7 months professional	3 of 5	2003
Voice over IP (VoIP) / IP telephony	6 months professional	2 of 5	2008
PeopleSoft	5 months professional	2 of 5	2008
Payroll systems	5 months professional	2 of 5	2008

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
French (First language)	5 of 5	5 of 5
English	5 of 5	5 of 5
Dutch	5 of 5	5 of 5
Italian	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Contract/Project/Freelance
Checkmark

Temporary job

Job Category wishes

(chosen marked with Checkmark )

Implementation/Consultant
- Telephony / Voice Over IP
- ITIL / Service Management
Management
- Team Manager
- Support Manager
- Consultant Manager
Other IT jobs
- Recruitment
Project Management
- Test / QA
- Other Project Management Positions
Support/Technician
- Support Coordinator
- Support / Helpdesk / Hotline

Job Location wishes

(chosen marked with Checkmark )

Europe
- Rest of Europe
  - France
  - Italy
  - Monaco
  - Switzerland
- Belgium
  - Brussels