Back-up Team leader for client Symantec at HP, Enterprise Services. Implementation of processes and software testing of the client's SW for HP. Report results of the Symantec Service Desk to team leader and operations manager. Provide training to agents, both general as client specific. Besides this function, I remain RDM to assist the agents on technical matters.
Remote Desktop Manager for client Symantec at Hp, Enterprise Services. Second line support to Symantec users: configuration, file updates, driver updates, software installation and pc optimalisation.
Service Desk Analyst at HP, Enterprise Services. Provide technical support to internal EDS users for SW, HW and networking. Provide support for SAP, Digital Workflow and SDA for internal EDS users.
Account Administrator at IBM ISC Madrid. Receiving validating and process direct orders from IBM clients for SW and HW. Follow up the clients and resolve possible problems with the orders.
Service Desk Analyst for clients such as Beamglobal, Fnac and Endesa. Provide multilingual technical support to users for software such as Microsoft Office, SAP, Lotus Notes.
Specific training on Lotus Notes and Microsoft Outlook due to implementation of client Fnac.
Remote Desktop Management training for second level support.
General SAP training for first level support.
Master in de vertaalkunde voor Engels en Italiaans. Eindverhandeling: SEO vertalingen: een nieuwe methode van vertalen in de marketingsector? Een onderzoek naar het belang van SEO vertalingen bij commerciële bedrijven, met een vertaling van het Italiaans naar het Nederlands van enkele webpagina's uit www.venere.com.
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