Senior Management Consultant - Information Systems - Knowledge Management - CRM - HR

Senior Management Consultant:

• Strategy & Product / Software Development
• Innovation and Change Management
• Business and IT Interim Management
• Project Management - Consulting
• Business Development

Added Value - specialities »

ERM (employee relationship management) - eHR - Human Capital Management  - SAP HR

CRM (customer relationship management) - One-to-One Marketing- Siebel - Salesforce.com

Knowledge Management - Document and Enterprise Content Management

Enterprise 2.0 - Web 2.0 - Social Media

SCRUM

Business Intelligence

Accounting & Finance

3-lingual (Dutch - French - English)

ENFJ (MBTI)

Contact me for any information request. 

• Setting (e)HR program back on the rails and turnaround negative perception into a positive one.  Management of various (HR) applications (+/- 15 different applications) and evolution towards integrated environment.  Shortening release cycles from 18 months into 4-5 months.  Responsibility for budget & planning, participating in the executive (direction) committees and steerings...
• Continuous alignment with the various business units and internal customers and ICT using the solid principles of Service Delivery / Support (ITIL) and Project Management.
• Follow-up of business analysts / Quality Assurance / Coaching project team members by introducing more structured analysis methodology and project approach using AGILE development (SCRUM).
• Improvement of various documentations and training set-up towards end users / Presentations and information sessions.
• Guiding rollout of new modules towards thousands of employees/end users.

Population in scope for HR are approximately 36.000 employees.

• Redefined Strategy & Business development of ARINSO's Products & e-HR Solutions (SAP HR add on tools + ESS/MSS scenarios) reporting directly to the CEO.
• Expansion of product suite (different SAP HR add-ons and e-HR Solutions) including web enablement of tools, established new and maintained partnerships/alliances with third party providers.
• Direct responsibility for International key accounts (customers with 15.000+ employees)
• I worked together with the international ARINSO sales & delivery team to optimise the product offering.  This also involved answering RFPs, ensuring the proper sales and promotional deliverables were in place (printed and web materials), giving on-site & (internet) presentations, organising events and so on. Introduction of SPOC for support operations and follow-up of the development team (+15 FTEs) which was centrally located in Brussels. 
• As a Business Unit Manager I also participated in large customer implementations throughout the world (as executive partner) with responsibility of the project budget of which below a few examples are provided:
  • IKEA - global lead e-Recruitment (BrassRing) implementation - 1 year project
  • TETRAPAK - global e-Recruitment implementation - 5 months project

 

• Responsibility for eHR Consultants and Business Warehouse Consultants.
• This function included frequent travelling all over the globe for presentations, negotiations at VP level and visiting ARINSO' subsidiaries in 26 countries.
• Major accomplishment was increasing revenue of the business unit with 300% and achieving a 22% EBIT.

• Co-founder of this dot-com company, counting 13 co-workers of which a number of free-lancers...  As co-founder, I helped with the business development, recruitment of team members, VC negotiation, purchase & supplier selection... 
• I was responsible for EasyToRecruit's original functional, logical & technical design.  With the purpose of being a real Software as a Service solution based on the latest Internet standards. 
• Set-up of infrastructure for hosting.
• Starting the team of developers (9 FTEs), I defined the Project (PMI) & Development methodology (QRPD).  Managed the day-to-day project follow-up, testing & assistance with the implementation at the customer's sites.  Pre- and after sales.  I designed and set-up the Configuration Management, Version Control and Quality Assurance.
• I am currently still a shareholder of HR-Technologies.

ExpertEyes was an organization focused on launching US companies into Europe.

Projects:

• Due diligence of products (for US-customers) for the European market
• CRM (Sales force automation, PABX, IVR, customer support tools)
• Knowledge management tool (portal/document management)
• Web & Job site
• Introduction & follow-up of Project Management Methodology
• Managed Projects for setting up Customer Support Application, Corporate Website, Document Management System, ...
• The first 6 months I was support engineer for programming and test tools (Object Foundation (PowerBuilder), SQA Test Suite (Rational))

• Implementation of SFA (Sales Force Application) for sales reps with integration to back-office systems.  According to SPANCO methodology (SPANCO = Suspect, Prospect, Approach, Negotiation, Contract, Order).
• Programming of CRM application and synchronizing tool.

• Analysis & Programming for various add-ons (invoice, stock management, etc.) for the lead accounting application (ComptaPlus) of Duyvejonck-Belaen.  Sales and customer relationship management.
• Integrating scanning devices, cashiers and weighing equipment for automatic input.
• Giving courses.

• Telemarketing / Telesales (selling CBT training materials for IBM S/36 & AS/400).
• Designing Marketing plan for new product (Baby AS-400).