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Project Manager

Location: Antwerpen, Belgium

 

As worldwide IT-project manager I do run on regular base an international project depending on the needs of the company.

New technologies, improving the way we work, customer satisfaction, lowering the costs while delivering high quality solutions and improving the IT-environment of the company are the elements that gives me energy.
Working both remotely as face-to-face with project members and stakeholders in every corner of the world, respecting local cultures and stimulating worldwide standards are key for me.

 

Specialties:

Key Skills
·Project management: managing IT projects, using international project methodology standards (PMI and Prince2 certificated).
·Change management: finding, defining, creating and deploying solutions.
·Process management: defining, modeling and deploying IT business processes, based on ITIL best practice.
·Team management and development: people management consisting of hiring, motivating and animating teams in a multicultural and multi skilled organization

Age:

40 years

Work experience

12 years in employment in full time jobs
5 years in employment in student jobs

Previous jobs

2008 -    Project Manager
  • Frontex Poland: Deployment of IT services 
  • Phillips BelgiumTransition Project: Support & Process consolidation.
  • Phillips Lighting Sites NL Transition Project: Support & Process consolidation.
2002 - 2008   Alcatel:Project manager

Responsible managing several projects, using the Internal Alcatel project methodology based on PMI.  

  • CCC (Customer Care Center) integration Belgium. Support & Process consolidation.
  • CCC (Customer Care Center) integration Netherlands. Support & Process consolidation.
  • Kievitplein move project, support process deployment &setting up end user training and support.
  • IT Shop (electronic service catalogue) deployment EMEA and NAR
  • CCC (Customer Care Center) integration Italy. Support & Process consolidation.
  • CCC (Customer Care Center) integration UK & Ireland. Support & Process consolidation.
  • Day One Service Center project, design and deployment of the Alcatel-Lucent Day One Service Center architecture and procedures (World Wide perimeter) in order to support the Alcatel-Lucent merger.
  • CCC (Customer Care Center) integration Nordics & Baltic's. Support & Process   consolidation.
  • SAP GUI deployment project (World Wide perimeter)
  • Asset management project: consolidate and integrate the Alcatel-Lucent global asset management process (World Wide perimeter)
  • Audit of Alcatel-Lucent Sao Paulo CCC (Customer Care Center).
2000 - 2002   Alcatel: Customer Care manager

Alcanet Benelux Customer Care team Manager

  • Manage the Incident and request processes
  • Manage and monitor the quality of the service
  • Manage and coordinate the team (8 persons) on a daily base
  • Relationship management
1998 - 2000   CTG: Assistant Project manager

November 1998 -May 2000 Alcatel (via CTG): Assistant Project Manager:

Assistant Project manager Alcatel Bell Lotus Domino roll-out project

  • Coordinate the different project activities
  • Manage escalations

 

April 1998-November 1998 P&G (via CTG): Assistant Project Manager:

Assistant Project manager P&G Lotus Domino roll-out project

  • Coordinate the different project activities
1997 - 1998   NCR: Administrative assistant

Responsible receiving IT material

Education

1991  -  1997    Modern History, Catholic University Leuven (K.U.L)

Certifications / Courses

2009 : Prince2 Foundation Certification
2009 : Prince2 Practitioner Certification
2008 : ITIL Foundation V.3. Certification
2007 : Project Management (PMI) Certification
2006 : Leadership track (Alcatel University)
2003 : New Post academic course "Information Technology” (K.U.L-R.U.G)

Skills

Skill Experience Arrow down Level Last used
Project Management  10 years professional
5 years educational
5 years spare time 
5 of 5 2009
Helpdesk / Hotline  9 years professional  5 of 5 2009
IT Infrastructure Library (ITIL) 7 years professional
4 years educational 
4 of 5 2009
Business Development  2 years professional
1 years educational
1 years spare time 
3 of 5 2009
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
Dutch (First language) 5 of 5 5 of 5
English  4 of 5 4 of 5
French  4 of 5 4 of 5
German  1 of 5 1 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Full time

Job Category wishes

(chosen marked with Checkmark)

  • Management
    • checked IT Manager
    • checked Team Manager
    • checked Support Manager
    • checked Consultant Manager
  • Project Management
    • checked Business Intelligence / Data Warehouse
    • checked Test / QA
    • checked ERP in General
    • checked Other Project Management Positions

Job Location wishes

(chosen marked with Checkmark)

  • Europe
    • Belgium
      • checked Antwerp
Checkmark Work from home


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