Talented, flexible, motivated IT Lady

Location: Heusden-Zolder, Belgium

I am a talented, flexible and motivated IT lady.

I speak 4 languages and am always eager to learn new things.

I am looking to further develop my current skills and broaden my horizon.

I would like to work in a company who offers the opportunity to follow training and to constantly grow on a professional as well as on a�personal level.

Age:

34 years

Work experience

10 years in employment in full time jobs

Previous jobs

2006 -	ITSS Support Engineer
Deliver IT support to several clients on site or via remote TechTeam Global Inc. Brussels Creating, modifying, disabling or deleting user accounts in Active Directory as per client's request Unlocking accounts in Active Directory as per client's request We are now using Active Roles for all this. This is a web-based application. Logging off clients selected sessions within the Citrix environment when their sessions are frozen Troubleshooting all sorts of MS Office issues. Usually we resolve these issues remotely. Troubleshooting network issues by going through all possible causes. Installation of software as per client's request. Usually this can be done remotely. Configuration of Outlook and Citrix for Thin client users on the Citrix servers of that particular client. Troubleshooting printer issues. > follow up with printer manufacturer if repair/ replacement is necessary. Troubleshooting hardware issues. > follow up with manufacturer if repair/ replacement is necessary. Troubleshooting VPN issues. Troubleshoot AS/400 issues. Quality monitoring
2003 - 2006	OPS Analyst/ Training Coordinator Canon eSPoC
Monitor agents, evaluate and improve service quality, report to Program Manager, determine agent training requirements, coordinate training From 01/10/2003 till 31/05/2006 TechTeam Brussels
2003 - 2003	Team Leader Canon UK
: Supervise Canon UK team, root cause analysis, report to Program Manager, and continuously evaluate agents From 30/06/2003 till 30/09/2003 TechTeam Brussels
2002 - 2003	Resource Technician Canon Germany/UK
Gather and share information with Support Technicians, troubleshooting technical problems of Canon end-users, correcting web submits for Canon UK, GCC, training newcomers in using GCC and handling web submits, co-ordination and supervision of current Canon UK team... From 19/08/2002 till�29/06/2003 TechTeam Brussels
2001 - 2002	Helpdesk 2nd line support
: (re-)building Dell OptiPlex & Lattitudes, configuration MS Outlook, on-site technical support, installation + connecting phones (patching), installation PC's, troubleshooting, maintenance printers, installation IT-equipment for meetings, creating badges + labels, burn CD's, update & close problem tickets (ServiceCenter), writing manuals From 16/07/2001 till 31/07/2002 Basell Polyolefins St-Stevens-Woluwe (Outsourced by XatraX NV - Hasselt)
1998 - 2001	Technician Commercial Undefined
Making modifications in the White Pages, input special numbers and new mentions, handling listings (Residential, Business & Corporate clients), Number Portability From 10/11/1998 till 15/07/2001 Belgacom SPB/DIS Q & db (Directory Information Services Quality & database) Brussels
1998 - 1998	Technician Commercial
Taking telegrams per telephone or fax and telegraphing From 01/04/1998 till 03/09/1998 Belgacom Telegraafdienst BT OPS/SPB Brussels
1997 - 1998	Economical trainee technician administrative support and logistics
Filing, input absences into PC, mailing, word processing, spreadsheet From 21/03/1997 till 20/03/1998 - four days a week (80 %) Belgacom Personeelsdienst HRS/SPB Herentals

Education

1993 - 1996	Office Administration
A2 - Office Administration and Data Management

Skills

Skill	Experience	Level	Last used
Microsoft Excel (MS Excel)	7 years professional	3 of 5	2009
Installshield / Wininstall	7 years professional	3 of 5	2009
Helpdesk / Hotline	7 years professional	4 of 5	2009
Customer service	7 years professional	5 of 5	2009
Installation & Configuration (HW/SW)	3 years 6 months professional 3 years spare time	3 of 5	2009
VPN	3 years 6 months professional	3 of 5	2009
Support	3 years 6 months professional	5 of 5	2009
Remote Access	3 years 6 months professional	4 of 5	2009
Movex	3 years 6 months professional	2 of 5	2009
Microsoft Windows 2000 / XP	3 years 6 months professional	4 of 5	2009
Microsoft Office (MS Office)	3 years 6 months professional	4 of 5	2009
Microsoft Exchange Server (MS Exchange)	3 years 6 months professional	3 of 5	2009
Helpdesk / Hotline	3 years 6 months professional	5 of 5	2009
Citrix	3 years 6 months professional	4 of 5	2009
Backup	3 years 6 months professional	3 of 5	2009
AS/400	3 years 6 months professional	2 of 5	2009
Active Directory (AD)	3 years 6 months professional	5 of 5	2009
iSeries	2 years professional	1 of 5	2009
Cisco	2 years professional	2 of 5	2009
DECT	1 years professional	1 of 5	2002
MicroSoft Windows 7	6 months professional	2 of 5	2010
Microsoft Windows Vista (Home/Workstation)	6 months spare time	2 of 5	2009

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
Dutch (First language)	5 of 5	5 of 5
English	5 of 5	5 of 5
German	4 of 5	4 of 5
French	3 of 5	3 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Job Category wishes

(chosen marked with Checkmark )

Management
- Team Manager
- Support Manager
Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal

Job Location wishes

(chosen marked with Checkmark )

Europe
- Ireland
- Germany
  - Nordrhein-Westfalen
- Rest of Europe
  - Netherlands
- Belgium
  - Antwerp
  - Brussels
  - Limburg
  - Brabant-Flemish
  - Brabant-Walloon
North America

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