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Talented, flexible, motivated IT Lady

Location: Heusden-Zolder, Belgium

 

I am a talented, flexible and motivated IT lady.

 

I speak 4 languages and am always eager to learn new things.

 

I am looking to further develop my current skills and broaden my horizon.

 

I would like to work in a company who offers the opportunity to follow training and to constantly grow on a professional as well as on a personal level.

Age:

34 years

Work experience

10 years in employment in full time jobs

Previous jobs

2006 -    ITSS Support Engineer

Deliver IT support to several clients on site or via remote

 

TechTeam Global Inc. Brussels

  • Creating, modifying, disabling or deleting user accounts in Active Directory as per client's request
  • Unlocking accounts in Active Directory as per client's request
    • We are now using Active Roles for all this. This is a web-based application.
  • Logging off clients selected sessions within the Citrix environment when their sessions are frozen
  • Troubleshooting all sorts of MS Office issues. Usually we resolve these issues remotely.
  • Troubleshooting network issues by going through all possible causes.
  • Installation of software as per client's request. Usually this can be done remotely.
  • Configuration of Outlook and Citrix for Thin client users on the Citrix servers of that particular client.
  • Troubleshooting printer issues. > follow up with printer manufacturer if repair/ replacement is necessary.
  • Troubleshooting hardware issues. > follow up with manufacturer if repair/ replacement is necessary.
  • Troubleshooting VPN issues.
  • Troubleshoot AS/400 issues.
  • Quality monitoring
2003 - 2006   OPS Analyst/ Training Coordinator Canon eSPoC

Monitor agents, evaluate and improve service quality, report to Program Manager, determine agent training requirements, coordinate training

 

From 01/10/2003 till 31/05/2006

 

TechTeam Brussels

2003 - 2003   Team Leader Canon UK

: Supervise Canon UK team, root cause analysis, report to Program Manager, and continuously evaluate agents

 

From 30/06/2003 till 30/09/2003

 

TechTeam Brussels

2002 - 2003   Resource Technician Canon Germany/UK

Gather and share information with Support Technicians, troubleshooting technical problems of Canon end-users, correcting web submits for Canon UK, GCC, training newcomers in using GCC and handling web submits, co-ordination and supervision of current Canon UK team...

 

From 19/08/2002 till 29/06/2003

 

TechTeam Brussels

2001 - 2002   Helpdesk 2nd line support

: (re-)building Dell OptiPlex & Lattitudes, configuration MS Outlook, on-site technical support, installation + connecting phones (patching), installation PC's, troubleshooting, maintenance printers, installation IT-equipment for meetings, creating badges + labels, burn CD's, update & close problem tickets (ServiceCenter), writing manuals

 

From 16/07/2001 till 31/07/2002

 

Basell Polyolefins St-Stevens-Woluwe (Outsourced by XatraX NV - Hasselt)

1998 - 2001   Technician Commercial Undefined

Making modifications in the White Pages, input special numbers and new mentions, handling listings (Residential, Business & Corporate clients), Number Portability

 

From 10/11/1998 till 15/07/2001

 

Belgacom SPB/DIS Q & db (Directory Information Services Quality & database) Brussels

1998 - 1998   Technician Commercial

Taking telegrams per telephone or fax and telegraphing

 

From 01/04/1998 till 03/09/1998

 

Belgacom Telegraafdienst BT OPS/SPB Brussels

1997 - 1998   Economical trainee technician administrative support and logistics

Filing, input absences into PC, mailing, word processing, spreadsheet

 

From 21/03/1997 till 20/03/1998 - four days a week (80 %)

 

Belgacom Personeelsdienst HRS/SPB Herentals

Education

1993  -  1996    Office Administration
A2 - Office Administration and Data Management

Skills

Skill Experience Arrow down Level Last used
Microsoft Excel (MS Excel) 7 years professional  3 of 5 2009
Installshield / Wininstall  7 years professional  3 of 5 2009
Helpdesk / Hotline  7 years professional  4 of 5 2009
Customer service  7 years professional  5 of 5 2009
Installation & Configuration (HW/SW)  3 years 6 months professional
3 years spare time 
3 of 5 2009
VPN  3 years 6 months professional  3 of 5 2009
Support  3 years 6 months professional  5 of 5 2009
Remote Access  3 years 6 months professional  4 of 5 2009
Movex  3 years 6 months professional  2 of 5 2009
Microsoft Windows 2000 / XP  3 years 6 months professional  4 of 5 2009
Microsoft Office (MS Office) 3 years 6 months professional  4 of 5 2009
Microsoft Exchange Server (MS Exchange) 3 years 6 months professional  3 of 5 2009
Helpdesk / Hotline  3 years 6 months professional  5 of 5 2009
Citrix  3 years 6 months professional  4 of 5 2009
Backup  3 years 6 months professional  3 of 5 2009
AS/400  3 years 6 months professional  2 of 5 2009
Active Directory (AD) 3 years 6 months professional  5 of 5 2009
iSeries  2 years professional  1 of 5 2009
Cisco  2 years professional  2 of 5 2009
DECT  1 years professional  1 of 5 2002
MicroSoft Windows 7  6 months professional  2 of 5 2010
Microsoft Windows Vista (Home/Workstation)  6 months spare time  2 of 5 2009
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
Dutch (First language) 5 of 5 5 of 5
English  5 of 5 5 of 5
German  4 of 5 4 of 5
French  3 of 5 3 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Full time

Job Category wishes

(chosen marked with Checkmark)

  • Management
    • checked Team Manager
    • checked Support Manager
  • checked Support/Technician
    • checked Support / Helpdesk / Hotline
    • checked Support Coordinator
    • checked Technician - External
    • checked Technician - Internal

Job Location wishes

(chosen marked with Checkmark)

  • Europe
    • checked Ireland
    • Germany
      • checked Nordrhein-Westfalen
    • Rest of Europe
      • checked Netherlands
    • Belgium
      • checked Antwerp
      • checked Brussels
      • checked Limburg
      • checked Brabant-Flemish
      • checked Brabant-Walloon
  • checked North America
Checkmark Work from home


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