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Je le fais pour mes clients comme si c' était pour moi

Location: Zaventem, Belgium

 

Je souhaite exploiter mes connaissances de helpdesk/technicien pc. Je suis conscient que ce métier demande une capacité à contrôler le stress ainsi qu' une qualité du service rendu.

Age:

41 years

Work experience

4 years in employment in full time jobs

Previous jobs

2008 -    Serco – Commission européenne / IT Helpdesk Agent

IT Help desk / Service Desk

SMT ticketing tool

Feedback and proposal for improvement

Users manuals and FAQ

Administration tasks related to the Help desk

Support IT replacement

Education

1990  -  1990    Diplome enseignement secondaire supérieur
Dames-de-Marie

Skills

Skill Experience Arrow down Level Last used
XP  5 years professional  5 of 5 2008
Wireless Networks  5 years professional  5 of 5 2008
Windows Training  5 years professional  5 of 5 2008
Windows 95/98/ME  5 years professional  5 of 5 2008
Windows 2000  5 years professional  5 of 5 2008
PC / LAN Support  5 years professional  5 of 5 2008
Internet training  5 years professional  5 of 5 2008
HelpDesk Experience  5 years professional  5 of 5 2008
Hardware Devices Drivers  5 years professional  5 of 5 2008
Hardware  5 years professional  5 of 5 2008
GSM  5 years professional  5 of 5 2008
GRPS  5 years professional  5 of 5 2008
General IT training  5 years professional  5 of 5 2008
Evaluation and Installation of Hardware  5 years professional  5 of 5 2008
Windows CE  3 years professional  3 of 5 2008
WAN  3 years professional  3 of 5 2008
Virus Protection  3 years professional  3 of 5 2008
Virtual Private Networks  3 years professional  3 of 5 2008
Video Conferencing  3 years professional  3 of 5 2008
Telecommunication Systems  3 years professional  3 of 5 2008
TCP/IP  3 years professional  3 of 5 2008
SMS  3 years professional  3 of 5 2008
Remote Admin Tools  3 years professional  3 of 5 2008
NT/2000 Workstation  3 years professional  3 of 5 2008
NT/2000 Server  3 years professional  3 of 5 2008
NT/2000 Security  3 years professional  3 of 5 2008
NT/2000 networking  3 years professional  3 of 5 2008
Networks  3 years professional  3 of 5 2008
Network Backup Applications  3 years professional  3 of 5 2008
LAN/WAN  3 years professional  3 of 5 2008
LAN  3 years professional  3 of 5 2008
IT-Organisation Skills  3 years professional  3 of 5 2008
Information Systems  3 years professional  3 of 5 2008
GPS  3 years professional  3 of 5 2008
FTP  3 years professional  3 of 5 2008
Evaluation and Installation of Software  3 years professional  3 of 5 2008
DSL  3 years professional  3 of 5 2008
POP  2 years professional  2 of 5 2008
Platform-Related Applications and Systems  2 years professional  2 of 5 2008
Physical Network Components  2 years professional  2 of 5 2008
Network Proxy  2 years professional  2 of 5 2008
Network Installation  2 years professional  2 of 5 2008
Network Administrator/Troubleshooting  2 years professional  2 of 5 2008
MS-DOS  2 years professional  2 of 5 2008
Lotus Notes  2 years professional  2 of 5 2008
Linux Mandrake  2 years professional  2 of 5 2008
Linux Debian  2 years professional  2 of 5 2008
LAN/WAN/Routers  2 years professional  2 of 5 2008
ISDN  2 years professional  2 of 5 2008
Firewall  2 years professional  2 of 5 2008
Evaluation and Installation of Networks  2 years professional  2 of 5 2008
DNS  2 years professional  2 of 5 2008
Data Processing Service Center  2 years professional  2 of 5 2008
Compaq Certifications  2 years professional  2 of 5 2008
UNIX/AIX Support  1 years professional  1 of 5 2008
Samba  1 years professional  1 of 5 2008
Project Management Skills  1 years professional  1 of 5 2008
NT Server Administrator  1 years professional  1 of 5 2008
Network Topology Configuration  1 years professional  1 of 5 2008
Network Topology  1 years professional  1 of 5 2008
NetBEUI / NetBIOS  1 years professional  1 of 5 2008
Linux SuSE  1 years professional  1 of 5 2008
Linux Redhat  1 years professional  1 of 5 2008
IMAP  1 years professional  1 of 5 2008
Application Support (Excel, Access, etc.)  1 years professional  1 of 5 2008
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
French (First language) 5 of 5 3 of 5
English  3 of 5 2 of 5
Dutch  2 of 5 2 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Full time

Job Category wishes

(chosen marked with Checkmark)

  • Support/Technician
    • checked Support / Helpdesk / Hotline
    • checked Technician - Internal
  • System Administration
    • checked Exchange
    • checked Networks (LAN /WAN)
    • checked Storage
    • checked ITIL
    • checked Windows Clients
    • checked Backup

Job Location wishes

(chosen marked with Checkmark)

  • Europe
    • Rest of Europe
      • checked France
      • checked Iceland
    • Belgium
      • checked Brussels
      • checked Liège
      • checked Luxembourg (province)
      • checked Namur
      • checked Brabant-Walloon
    • checked Luxembourg (Grand-Duchy)


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